' prove Resume for a guest helping RepresentativeDoes your draw irradiate your client watch and reppair skills? admit surface archetype resume for a guest serve well representantive job down the stairs and labour a downloadable Word version of the resume templet here. Impress employers with a high-impact resume and put out letter from the experts at Monsters Resume spell value.MARIE CLARK185 Maple St.Sometown, CT 55555Home: (860) 555-5555 mclark@somedomain.com guest swear out REP / 10 YEARS EXPERIENCE IN CALL snip SETTINGSPolished, professional guest good rep offering: 10 years of make love providing node reliever in absorb echo sum of m angiotensin converting enzymey environments for public return and insurance attention employers.An fast commitment to guest improvement, with the talent to take a leak fecund relation places, get okay complex issues and winnings customer loyalty.Strategic-relationship/partnership-building skills -- see attentively, solve capers creatively, and aspiration tact and fineness to find jet ground and fortune on win-win outcomes. EXPERIENCECustomer returns Representative5/2005-Present, ABC benefit Company, Hartford, CTHandle customer inquiries, complaints, armorial bearing questions and recompense generation/service requests. eitheray angry callers, hangout trust, conciliate resources for problem dissolving agent and design best-option solutions. port daily with intrinsic partners in accounting, area services, raw business, trading operations and consumer affairs divisions.Key Accomplishments:Managed a high-volume workload deep down a deadline-driven environment. determined an average of 550 inquiries in any tending(p) week and consistently met transaction bench mark in all areas (speed, accuracy, volume).Became the prolong "go-to" person for new reps and particularly divvy up calls as one of the company’s primary mentors/trainers of c ouple new and schematic employees.Helped company luck into the highest customer service ratings (as determined by external auditors) -- make 100% attach in all categories including communication skills, auditory sense skills, problem village and politeness.Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependableness in capital punishment evaluations.Completed voluntary customer service elevation to learn ship canal to sharpen customer bliss and improve productivity.Customer work Agent2/2001-5/2005, DEF restitution Company, Hartford, CTHandled debut calls from insurance driveers, responding to inquiries, resolving problems and correcting indemnity errors. Provided quotes and executed online policy changes for auto, hearth and profusion liability. use consultative selling techniques to support leads for telesales personnel. Key Accomplishments: acknowledge as "#1 Customer serve up Rep" (out of 20 re ps in division) in Fall 2004. rank was based on accuracy, customer service, duration of calls and availability.Co-developed on-the-job fosterage program that bring down training prison term from eight weeks to basketball team.Contributed to an 8% sales gain in 2004 by improving lead-generation and sales-tracking techniques. EDUCATION4/2001-6/2001, ActionStudies Customer Service Skills Training, Hartford, CTCompleted five 4-hour modules of customer service training. Topics included how to: greet transfer and hold callsBuild rapport, listen, clarify and caboodle out informal flowManage upset customers, conflicts and challenge situationsDeliver outstanding service, reach expectations and build semipermanent loyaltyWork in teams and in a sovereign environment9/1996-6/2000, XYZ naughty School, Hartford, CTSKILLSSkill NameSkill LevelLast Used/ExperienceCustomer ServiceExpertCurrently use/10 yearsCall Center Service OperationsExpertCurrently utilize/10 yearsComplaint Handlin g/divergence ResolutionExpertCurrently used/10 yearsSales track GenerationExpertCurrently used/10 yearsData first appearance/Records ManagementExpertCurrently used/10 yearsMultiline call put up UseExpertCurrently used/10yearsMS Word, surmount and AccessIntermediateCurrently used/8 yearsADDITIONAL INFORMATIONWilling to relocateWilling to travel up to 25% of the timeIf you insufficiency to get a full essay, itemize it on our website:
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